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About Us

This web site is owned and operated by SPD UK who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Sumps & Pumps Direct Ltd (SPD UK)
Cinnamon House
Cinnamon Way
Fearnhead
Cheshire
WA2 0XP

Phone: 01925 661830
Email: sales@sumpsandpumpsdirect.co.uk

Registration Number: 10558113
Vat Number: 260 9245 06
Registered in the UK

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit cards eg. Visa, MasterCard & Paypal. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When you get email confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

SPD UK accept no responsibility for the installation of any units. Full installation instructions will be provided with the complete systems.

Shipping And Handling

Delivery is next day if ordered before 1.00pm, If purchased after the cut off time orders will be delivered within 48 hours.

Lead times will be slightly longer for delivery outside the UK.
Large macerators 48hrs delivery
Treatment plants and Large commercial pumping stations 5-7 days

Shipping charges as follows:

Up to £250.00 - charge £9.95
£250 to £500.00 - charge £14.95
All large pumping stations & orders over £500.00 - FREE
Saturday delivery is £49.00

Guaranteed AM timed delivery service avalible
(prices above are excluding VAT)

We do not accept liability for delays associated with missed or late deliveries due to adverse traffic problems, weather conditions or vehicle breakdowns. Transport is sub contracted and various hauliers can be used to transport your materials.

Delivery Schedule

We will normally send your order to you next day if ordered before 1pm in some instances in 1-2 business days if items have to be built.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received and accounted for.

We will not take responsibility for damaged or missing items after this period. Please check your items as soon as you get them to avoid any inconvenience or further costs

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Please check item on website for more specific guarantee details.

Reaching Us

Our Contact details:
Sumps & Pumps Direct Ltd (SPD UK)
Cinnamon House
Cinnamon Way
Fearnhead
Cheshire
WA2 0XP

Phone: 01925 661830
Email: sales@sumpsandpumpsdirect.co.uk

Registration Number: 10558113
Registered in the UK

You can also use the contact form on this website and we'll get back to you ASAP.

Privacy Policy

SPD UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.


You are entitled to cancel your order and return the goods within 14 working days for a refund or exchange (subject to 20% restocking fee) including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.

Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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